Returns Policy

We hope that you will be delighted with your makeup purchase. If you experience an issue with your purchase, we will refund the purchase price or exchange those products within 7 days of your purchase date provided that:

• You have valid proof of purchase (receipt with date of purchase and order number)

• The product and packaging is in its original condition;

• The product is in re-saleable condition; and

• The product has not been used or damaged

Please note, the original shipping fee will not be refunded. We may require a photograph of the item(s) in order to ensure the product(s) meet the requirements.

How to make a return

1. Check that you meet the above return conditions.

2. Find your order/receipt number.

   • If you purchased online, it can be found on your confirmation/shipment email.

3. Please contact us via email info@keishakerrmakeupart.com and we'll advise you of the next steps.

   Most returns are processed within 5-10 business days of receipt. You will receive an email confirmation once your return has been processed. Please note that you are responsible for shipping costs and the safe return of makeup products.